Privacy Policy

Updated at 2025-08-15

Introduction

THE Levels ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, THE Levels (the "App"), or visit our website at thelevels.me (the "Website"). The App provides testing and assessment services for English proficiency and soft skills, with results generated by artificial intelligence (AI). Please read this Privacy Policy carefully. By using the App or Website, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the App or Website.

Information We Collect

We may collect the following types of information when you use the App or Website:

Personal Data

  • Identity Information: Name, email address, or other identifiers you provide when registering an account or contacting us.
  • Payment Information: When purchasing in-app plans, users may choose from different options that include a certain number of test attempts (e.g., Starter – 1 attempt, Premium – 5 attempts, Team – 10 attempts, Corporate – 50 attempts, Ultimate – 100 attempts).
  • Contact Information: Email address or other contact details provided when you communicate with us (e.g., via [email protected]).

Non-Personal Data

  • Usage Data: Information about how you interact with the App, such as test attempts, time spent, features used, and preferences.
  • Device Information: Details about your device, including IP address, device type, operating system, browser type, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Website and App, such as remembering your preferences or login status. Cookies are small data files stored on your device by your browser. You can disable cookies in your browser settings, but this may limit certain functionalities.

AI-Generated Data

The App generates test results and assessments for English proficiency and soft skills using artificial intelligence (AI). These results are derived from your inputs (e.g., test responses) and usage patterns but are not considered personal data unless combined with identifiable information.

How We Use Your Information

We use the collected information for the following purposes:

  • To Provide and Improve Services: To deliver test results, manage your account, process in-app purchases, and enhance the functionality of the App.
  • To Personalize Your Experience: To tailor test recommendations or content based on your usage and preferences.
  • To Process Payments: To facilitate transactions for in-app purchases (Starter, Premium, Team, Corporate, Ultimate plans) through third-party payment providers.
  • To Communicate: To respond to your inquiries, provide customer support, and send service-related notifications (e.g., purchase confirmations, updates to this Privacy Policy).
  • To Analyze and Improve: To understand how users interact with the App and Website, improve performance, and develop new features.
  • To Comply with Legal Obligations: To meet applicable legal or regulatory requirements.

We do not use AI-generated results for purposes beyond providing the assessment services described in the App unless explicitly stated.

How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

  • Third-Party Service Providers: With trusted providers who assist us in operating the App, processing payments (e.g., Apple, Google), or providing analytics services. These providers are contractually obligated to protect your information.
  • Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to comply with such obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to you.
  • Aggregated or Anonymized Data: We may share non-identifiable, aggregated data (e.g., usage statistics) with partners or for analytics purposes.

AI-Generated Results

All test results and assessments provided by the App are generated by AI based on your inputs and usage patterns. We do not guarantee the accuracy, reliability, or suitability of these results, and they are provided "as is" for informational purposes only. THE Levels is not responsible for any decisions or actions taken based on AI-generated results.

Data Storage and Security

We store your information on secure servers and implement reasonable technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Usage data and AI-generated results may be retained indefinitely in anonymized form for analytics purposes.

Your Data Protection Rights

Depending on your location (e.g., Ukraine, EU, or other jurisdictions), you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Restriction: Request restriction of processing your data in certain circumstances.
  • Data Portability: Request transfer of your data to another provider.
  • Objection: Object to the processing of your data for specific purposes, such as marketing.

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR requests).

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, such as remembering your login status or preferences. You can manage cookie preferences through your browser settings, but disabling cookies may affect App or Website functionality. We do not use cookies to collect personally identifiable information unless necessary for service provision.

Third-Party Links

The App or Website may contain links to third-party websites or services (e.g., payment processors). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before engaging with them.

Children’s Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided personal data, we will take steps to delete it. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].

International Data Transfers

THE Levels is based in Ukraine. If you access the App from another country, your data may be transferred to and processed in Ukraine or other jurisdictions where our service providers operate. We ensure that such transfers comply with applicable data protection laws, including implementing appropriate safeguards for cross-border transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Website or through the App, with the updated date at the top. Your continued use of the App or Website after such changes constitutes your consent to the revised policy.

Contact Us

If you have questions about this Policy or our data practices, please contact us at:

We will respond to your inquiries as promptly as possible.